bdbee's Privacy Policy

1.1 Purpose of This Policy

As a safe and reliable online betting and casino platform, bdbee treats your privacy as a top priority. By using our website bdbee.lat, you are considered to have agreed to the terms of this privacy policy. This policy informs you of your rights over your data and our responsibilities toward you.

1.2 Scope of Application

This policy applies to bdbee's main website, mobile platform, and all related services. Whether you create an account, play games, make transactions, or contact customer support — this policy is in effect in every case. It does not apply to third-party websites or applications.

2.1 Registration & Identity Information

When creating an account, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Mobile number and email address
• Your preferred username and password (stored in encrypted form)
• Documents required for identity verification (national ID card or passport)

2.2 Financial & Transaction Information

When you make transactions via bKash, Nagad, or Rocket, we collect information related to deposit and withdrawal history, mobile numbers, and transaction amounts. Complete financial credentials (PIN or OTP) are never collected or stored on our servers.

2.3 Technical & Usage Information

The following information may be collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Session duration and page visit data
• Information collected through cookies and similar tracking technologies
• Game history and betting activity logs

2.4 Communication Information

When you contact us via live chat or email ([email protected]), the content and time of that conversation may be recorded. This is used to improve service quality and resolve your issues more quickly.

3.1 Service Operation & Improvement

Your information is primarily used to operate bdbee's services. This includes creating and managing accounts, processing deposits and withdrawals, applying bonuses and promotions, and improving platform performance. We analyse your usage patterns to improve service quality and the user experience.

3.2 Identity Verification & Fraud Prevention

We use your information to confirm that each account belongs to a genuine and eligible individual. This process helps prevent fraudulent activity, money laundering, and underage access, and ensures a safe environment for all users.

3.3 Customer Service & Support

Your account information and communication history may be used to provide 24/7 live chat and email support. This enables our support team to resolve your issues more quickly and effectively.

3.4 Compliance with Legal Obligations

bdbee may be required to retain certain information to comply with applicable laws and regulations. Providing this information in response to valid requests from legal authorities may fall within our obligations.

4.1 Encryption & Technical Safeguards

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between you and our servers secure. Sensitive data, including passwords, is stored in encrypted form and is never kept in plain readable text.

4.2 Access Controls

Only authorised personnel have access to your personal information. Each employee's access is restricted to what their role requires. Multi-factor authentication is required for all internal systems.

4.3 Security Reviews

bdbee conducts regular security audits and vulnerability assessments. Any potential security risk identified is addressed immediately. Our security measures are continuously updated to remain effective against emerging threats.

5.1 General Policy

bdbee does not sell, rent, or transfer your personal information to third parties for commercial purposes. Your information may be shared only in limited and specific circumstances, which are detailed below.

5.2 Service Provider Partners

To operate our services, we use certain trusted third-party services — such as payment processors (bKash, Nagad, Rocket), game software providers, and data storage services. Only the information necessary for each partner to carry out their specific function is shared with them, and they are contractually bound to uphold our privacy standards.

5.3 Legal Obligations

Information may be disclosed when required by a court order, an official request from a regulatory authority, or to maintain compliance with applicable law. Before any such disclosure, we always verify the validity of the request.

5.4 Business Transfers

If bdbee's business structure changes in the future (for example, through a merger or acquisition), your information may be transferred. In such a case, you will be notified in advance and the new entity will be required to follow the same privacy standards.

6.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device when you visit the bdbee website. They help keep your login session active, remember your preferences, and ensure platform functionality.

6.2 Types of Cookies

We use the following types of cookies:

• Essential cookies: Required for the basic functioning of the platform — without them, the site does not work properly.
• Functionality cookies: Remember your language preferences and session information.
• Analytics cookies: Help improve the platform by analysing user behaviour.

6.3 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, doing so may limit some platform functionality and will remove the benefit of staying logged in.

7.1 Right to Access Your Information

You can request at any time to find out what information we hold about you. To make this request, contact our support team.

7.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from account settings; for more complex changes, you can seek help from the support team.

7.3 Right to Delete Your Information

If you request to close your account, we will not retain any data beyond what is required by applicable legal obligations. However, certain financial and transaction-related information may need to be retained for a set period due to legal requirements.

7.4 Right to Object to Data Processing

You may object to your information being processed for specific purposes (such as marketing communications). However, it may not be possible to stop processing that is essential to operating the service.

8.1 Information for Active Accounts

All your information is retained for as long as your account is active. This allows us to provide you with uninterrupted service and personalise your experience based on your history and preferences.

8.2 Information for Closed Accounts

After an account is closed, certain information may be retained for a legally defined period to meet legal and regulatory requirements. Once that period has passed, the information is securely deleted or anonymised.

8.3 Transaction Records

Records of financial transactions (deposits, withdrawals, and bonuses) are retained for the applicable period under financial regulation and anti-fraud laws. These records are also necessary for dispute resolution and auditing.

9.1 Age Restriction

bdbee's services are for users aged 21 and above only. We do not intentionally collect any information from minors. The age verification process during account registration is strictly followed.

9.2 If a Minor's Information Is Found

If it becomes known that a minor's information has entered our system for any reason, it will be deleted immediately and the associated account will be closed. Parents or guardians with concerns about this can contact us at [email protected].

10.1 Right to Make Changes

bdbee reserves the right to change or update this privacy policy at any time. Before changes take effect, we will display a notice on the platform or inform you via your registered email.

10.2 Continued Use After Changes

If you continue to use the bdbee platform after an updated policy is published, it will be assumed that you have agreed to the revised policy. If you object to the revised policy, you can contact our support team to close your account.